Refund and Cancellation Policy

Last updated: 18 July 2026

This policy applies to coaching programs, courses, memberships, workshops, events and other training services purchased from Grateful World Ventures (OPC) Private Limited through gratefulworldventures.in or an authorised payment link.

Cancellation by the customer

A cancellation request must be emailed to abdlhans@gmail.com with the purchaser’s name, registered email or phone number, program name, payment date and Razorpay payment or order ID. Requests made only through social media are not treated as formal cancellation requests.

Eligibility for refund

Unless a specific offer page states different terms, a customer may request cancellation within 7 calendar days of purchase and before accessing or attending any substantial part of the service. A refund is not available after live sessions, workshops or events have begun; after digital course material, recordings, templates, private groups or member-only resources have been accessed; for no-shows; or for services already delivered or substantially performed. Approved partial refunds may be reduced by the value of services already supplied and any non-recoverable third-party charges.

Rescheduling and transfers

Where practical, we may offer a one-time transfer to a later batch or another participant instead of a refund. Such requests should be made at least 48 hours before a scheduled live session or event and are subject to availability and program-specific conditions.

Cancellation or material change by us

If we cancel a paid program or event and do not provide a reasonable rescheduled date or equivalent service, the customer may choose a full refund of the amount paid for the cancelled service or a credit toward another program. We are not responsible for incidental costs such as travel, accommodation or loss of business.

How refunds are processed

Once approved, we will initiate the refund to the original payment method. Razorpay and the customer’s bank or payment network control the final credit timeline. Refunds commonly appear within 5–10 working days after initiation, but in some cases may take longer. The customer should retain the refund ID, ARN, RRN or UTR supplied for tracking. Cash or alternate-account refunds will not be made for online payments.

Duplicate or incorrect payments

For duplicate payments or an incorrect amount, contact us promptly with the relevant transaction IDs. After verification, any approved excess amount will be refunded to the original payment method.

Chargebacks

Please contact us first so we can investigate and attempt to resolve the issue. This does not restrict any rights available under applicable law.

Contact

Email: abdlhans@gmail.com
Grateful World Ventures (OPC) Private Limited
E-2, Nai Basti, New Silampur, Shahdara, Delhi 110053, India.